FREQUENTLY ASKED QUESTIONS

How do I order a cake?


Go to the online shop, choose your cake size, filling and any particular characters or wording you would like. OR Ring Adrian on 07717 767596 to discuss your requirements




Can I have a cake made to any specific requirements?


Yes, Adrian can design bespoke, personalised cakes, the general sizes and fillings etc. can be seen on the individual designs on the website currently for an idea of pricing. However if you would like to describe the type of cake you are looking for or have pictures of a particular design you would like then please get in touch with Adrian by telephone on 07717 767596 or send a request via the contact form at the bottom of the website and Adrian will contact you.




How do I get my cake?


Cakes are generally available for collection only. Delivery can be arranged, however a charge will be applied according to distance and will be payable to Adrian in cash upon delivery Collection/Delivery will be advised on order.




Can I have a cake made for specific dietary requirements such as Vegan, Gluten-Free etc.


Most dietary requirements can be catered for, please see the website home page for details or call Adrian on 07717 767596 to discuss anything not listed.




Where do I find the prices?


If you go to the online shop, you will see the following sections: Birthdays, Weddings, Children, Occasions and Christmas. Click on the picture of any cake within any of these sections. Under the cake name you will see the price that cake starts from for the smallest size, to choose an alternative serving size please see the drop down box on the right-hand side and choose your cake size, you will notice that the price changes per serving size. If you are looking for a larger cake than is listed please call Adrian on 07717 767596.




How much notice do I need to give?


Cakes should be ordered well in advance of the required date. Please try and give as much notice as possible to order your cake, although we can make the cakes quite quickly, our schedule can be busy especially around busy times such as Mothers Day, Fathers Day and Christmas etc. The summer months can be particularly busy with weddings being popular at this time. If you are unsure please give us a call on 07717 767596




How do I pay for my cake?


When you order your cake online, you will be taken to a secure payment portal and allowed to enter your card details. All online orders will be payable upfront at time of order. Alternatively, if you wish to pay by cash please contact Adrian on 07717 767596.





Contact

TEL: 07717 767 596  /  adrian@treehousecakes.co.uk

©2020 by KangarooUK.

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